Shipping policy

Shipping Policy

Last updated: September 1, 2026

Shipping Destinations

DotPop Labs currently ships to addresses within Canada.

Shipping Fees

Standard shipping is free on orders of $65 or more, after discounts and before taxes.

For orders under $65, shipping fees are calculated and displayed at checkout. They may vary depending on the delivery address and available shipping method.

Order Processing

Orders are processed on business days, excluding weekends and statutory holidays.

Once your order has shipped, you will receive a confirmation email containing the available tracking information.

Delivery times displayed at checkout are estimates. They begin after the order has been processed and may vary depending on the destination, carrier, weather conditions and periods of high shipping volume.

Address Accuracy

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

If you notice an error, please use our contact form as soon as possible. We will do our best to correct the address before the order is shipped. However, once the order has been handed over to the carrier, we cannot guarantee that changes will be possible.

Additional shipping fees may apply if a parcel is returned to us because the address was incorrect, incomplete or inaccessible.

Delivery Delays

Once a parcel has been handed over to the carrier, delays beyond our control may occur. If your tracking information has not been updated for several days or the estimated delivery time has passed, please use our contact form and include your order number.

We will help you look into the situation with the carrier.

Parcels Marked as Delivered

If the tracking information indicates that your parcel was delivered but you cannot locate it, we recommend that you:

  1. Check the area surrounding the delivery address;

  2. Ask other occupants, neighbours or your building’s reception desk;

  3. Wait until the end of the day, as some carriers may mark a parcel as delivered shortly before it arrives;

  4. Contact the carrier using your tracking number.

If the parcel remains missing, please use our contact form so that we can assist you with the appropriate next steps.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please use our contact form as soon as possible.

Please include:

  • Your order number;

  • A description of the issue;

  • Photographs of the parcel, packaging and affected products.

We will review the situation and contact you to offer an appropriate solution.

Order Changes or Cancellations

For the conditions applicable to order changes, cancellations and refunds, please refer to our Return and Refund Policy.

Contact Us

If you have any questions about the shipping or delivery of your order, please use our contact form.

This policy does not limit any rights available to consumers under applicable laws.