Privacy Policy

Last updated: September 1, 2026

This Privacy Policy describes how DotPop Labs collects, uses, discloses and protects personal information when you visit our website, make a purchase, contact us or otherwise use our services.

By using our website, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect

Depending on how you interact with DotPop Labs, we may collect the following information:

Information You Provide Directly

• First and last name;

• Billing and shipping addresses;

• Email address;

• Telephone number, when provided;

• Information related to an order;

• Communications submitted through our contact form;

• Marketing preferences;

• Information provided as part of an application to become a retailer.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

• IP address;

• Device and browser type;

• Pages viewed;

• Date, time and duration of visits;

• Interactions with the website;

• Data collected through cookies, pixels and similar technologies.

Payment Information

Payments are processed by Shopify and the payment service providers enabled on our store. DotPop Labs does not retain your complete payment card information.

How We Use Personal Information

We may use your personal information to:

• Process, prepare and ship your orders;

• Send you order confirmations and tracking information;

• Respond to your questions and requests;

• Provide customer service;

• Process applications to become a retailer;

• Prevent fraudulent transactions and protect the security of our store;

• Improve our website, products and customer experience;

• Measure the performance of our website and marketing campaigns;

• Send you marketing communications when you have consented to receive them;

• Comply with our legal, tax and regulatory obligations;

• Protect our rights and those of our customers.

Marketing Communications

We may send you promotional emails if you have consented to receive them.

You may withdraw your consent at any time by clicking the unsubscribe link at the bottom of our emails. Withdrawing your consent to receive marketing communications does not prevent us from sending communications necessary to process your orders.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Operate the online store;

• Save certain preferences;

• Analyze the use of the website;

• Improve the browsing experience;

• Measure the effectiveness of our communications and advertising;

• Prevent fraud and strengthen security.

Depending on your location and applicable laws, a consent management tool may allow you to accept or refuse certain categories of cookies.

You may also modify your browser settings. However, refusing certain essential cookies may affect the operation of some parts of the website.

Disclosure of Personal Information

We may disclose certain personal information to service providers that help us operate our business, including:

• Shopify, which hosts and operates our online store;

• Our payment service providers;

• Our shipping and logistics partners;

• Our marketing and communications service providers;

• Our analytics and advertising measurement tools;

• Our technology, security and fraud prevention service providers;

• Our professional advisers, when necessary.

These providers may use the personal information disclosed to them only to provide their services, subject to their contractual and legal obligations.

We may also disclose information when required by law, in response to a lawful request from a competent authority or to protect our rights.

DotPop Labs does not sell your personal information in exchange for monetary consideration.

Shopify

Our store is hosted by Shopify. Shopify processes certain personal information required to operate the store, process orders, prevent fraud and provide its services.

Shopify’s use of personal information is also governed by its own privacy policies.

Processing Outside Quebec or Canada

Some of our service providers may process or store personal information outside Quebec or Canada.

In these situations, the information may be subject to the laws of the jurisdiction in which it is processed. We take reasonable steps to select service providers that adequately protect the personal information entrusted to them.

Retention of Personal Information

We retain personal information only for as long as necessary to:

• Provide the requested services;

• Process and document orders;

• Comply with our legal, tax and accounting obligations;

• Resolve disputes;

• Prevent fraud;

• Enforce our agreements.

When personal information is no longer required, it is destroyed, deleted or anonymized in accordance with applicable requirements.

Security

We apply reasonable administrative, technical and organizational safeguards to protect personal information against loss, unauthorized access, use, disclosure or alteration.

However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

Your Rights

Depending on applicable laws, you may have the right to request:

• Access to the personal information we hold about you;

• Correction of inaccurate or incomplete information;

• Withdrawal of your consent when the processing is based on consent;

• Cessation of the dissemination of certain information, where permitted by law;

• Deletion of certain information, subject to our legal obligations;

• The release of certain information in a structured, commonly used technological format, when this right applies;

• Information about how your personal information is used and disclosed.

We may need to verify your identity before processing a request. We will respond within the time limits prescribed by applicable laws.

Withdrawing consent may limit our ability to provide certain services, but it does not affect the lawfulness of any use made before consent was withdrawn.

Information Concerning Minors

Our website and products are not intended for children under the age of 14.

We do not knowingly seek to collect personal information from a child under the age of 14 without the consent of their parent or guardian when such consent is required.

If you believe that a child has improperly provided us with personal information, please contact us through our contact form.

External Links

Our website may contain links to websites operated by third parties. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, services or applicable laws.

The updated version will be published on this page with a new last-updated date.

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Privacy Officer

The Privacy Officer of 9469-0542 Québec Inc., doing business as DotPop Labs, is responsible for ensuring compliance with this policy and handling requests related to personal information.

Privacy Officer: Catherine Fortin
Title: President and Privacy Officer
Email: hello@dotpoplabs.com

To exercise your rights, ask a question, or file a complaint regarding our privacy practices, you may email hello@dotpoplabs.com or use our contact form and select “Privacy and Personal Information” as the subject.